--- title: "Salesforce Agentforce pricing (2026): every plan and add-on, graded" description: "Salesforce Agentforce pricing 2026: Flex Credits at $500 per 100k, $2 conversations, $125 add-ons and Max from $550, each graded by what the agent can act on." canonical: "https://thenotetakers.com/salesforce-agentforce-pricing" last_updated: "2026-11-02" --- # Salesforce Agentforce pricing (2026): every plan and add-on, graded **Agentforce starts at $0 on Salesforce Foundations. Paid options are Flex Credits at $500 per 100,000 credits ($0.10 per standard action), Conversations at $2 each, add-ons at $125 per user per month ($150 for Industries) and Max from $550 per user per month. Our pick is Flex Credits: grade 3 on our depth scale, not tied to one cloud on the pricing page, and you pay per action.** What changed: Nov 2, 2026: new page covering every Agentforce pricing option on Salesforce's pricing page, graded by what the agent can act on. ## Salesforce Agentforce pricing: Flex Credits is the option to pick Flex Credits is grade 3 for agents that act across Salesforce, at $500 per 100,000 credits, or $0.10 per standard action (Agentforce pricing page, checked Nov 2, 2026). Salesforce calls it "Pay per Action as you scale Agentforce." One balance covers customer-facing agents, employee-facing [AI agents](/best-ai-notetakers-mcp-api-ai-agents), Agentforce Voice and Slackbot. Salesforce says Flex Credits "are fungible across Actions, Prompts, Translations, and Voice Actions." A standard Agentforce action uses 20 credits. A Voice action uses 30. Unused credits do not roll over into the next subscription term, and Salesforce says "There is no overage penalty." Digital Wallet, Salesforce's usage dashboard, is free with a Digital Wallet-enabled product. ## How each Agentforce option is graded This page grades each pricing option by what its agents can act on, as Salesforce's own pages describe it. It uses the same 0 to 3 depth scale this site applies to other agent platforms, such as Google's [Connected Apps](/gemini-connected-apps-platform) preview. | Grade | Meaning on this page | |---|---| | 0 | No Agentforce agent use documented | | 1 | Read or search only | | 2 | Agent actions in one cloud or one audience (customer-facing only, employee-facing only, or one cloud add-on) | | 3 | Agent actions across clouds or audiences, with custom agents built in Agentforce Builder and Agent Script | The build tools are not the dividing line. The pricing page lists Agentforce Builder and Agent Script in Salesforce Foundations at $0, so every org has them. Grade 3 versus grade 2 turns on whether an option is tied to one cloud or one audience. Options are shelved by grade, highest first. Next comes the plan required, lowest first. Then price, as Salesforce lists it, with its unit and billing period. An option whose grade is not documented goes after every graded option. "Not documented" never counts as "no". It means the pages checked do not show that step. ## Every Agentforce plan and add-on, shelved **Shelved by depth grade, then plan required, then price. Last checked Nov 2, 2026.** | Option | Depth grade | What the agent can act on | Plan required | Price (as listed) | Billing or unit | Last checked | |---|---|---|---|---|---|---| | Flex Credits | 3 | Customer-facing agents, employee-facing agents, Agentforce Voice, Slackbot | No edition named on the Agentforce pricing page; Sales pricing says "AI can be added to Core and above" | $500 | Per 100,000 credits; 20 credits per action, 30 per Voice action | Nov 2, 2026 | | Max Edition | 3 | Agentforce add-on included, plus 2.75M Flex Credits per org per year | Max, for Sales, Service, Sales/Service or Industries | From $550 | Per user per month, billed annually | Nov 2, 2026 | | Agentforce Industries add-ons | 3 | Everything in the Sales Cloud and Service Cloud add-ons | An Industries Cloud edition (price not listed on this page) | $150 | Per user per month | Nov 2, 2026 | | Agentforce User License | 2 | Metered Agentforce use for employees, with access to limited CRM objects | Flex Credits | $5 | Per user per month, plus Flex Credits | Nov 2, 2026 | | Agentforce add-ons (Sales, Service, Field Service and Operations) | 2 | Unmetered Agentforce use for employees in one cloud | Core or above (Sales Core: $195 per user per month, billed annually) | $125 | Per user per month | Nov 2, 2026 | | Conversations | 2 | Customer-facing agents only | Not documented | $2 | Per conversation | Nov 2, 2026 | | Agentforce Coworker User License | 1 | Coworker searches, 30 MB of indexing per user per month | Not documented | $50 | Per user per month | Nov 2, 2026 | | Salesforce Foundations | Not documented | Build tools; limited Flex Credits, no number given | Free | $0 | Not applicable | Nov 2, 2026 | The grade step splits the list into three groups. Inside grade 3 and grade 2, the plan required sets the order. Foundations goes last because its grade is not documented. ## The options, one by one ### Flex Credits (grade 3) Flex Credits is grade 3 for agents that act across Salesforce, at $500 per 100,000 credits (Agentforce pricing page, checked Nov 2, 2026). One credit costs $0.005. A standard action is 20 credits, or $0.10. A Voice action is 30 credits, or $0.15. So $500 buys 5,000 standard actions or 3,333 Voice actions. Salesforce says "Each Action is metered individually." The pricing page ties Flex Credits to no edition and no cloud. The Sales pricing page adds that "AI can be added to Core and above." - **Best for:** teams that want customer-facing and employee agents, Voice and Slackbot on one metered balance. - **Limitation:** unused credits do not roll over, and Voice actions cost 30 credits, not 20. - **Plan required:** no edition named on the Agentforce pricing page; Core and above per the Sales pricing page. - **Price:** $500 per 100,000 credits. - **Last checked:** Nov 2, 2026. ### Max Edition (grade 3) Max Edition is grade 3 for orgs that want Agentforce built into the edition, from $550 per user per month, billed annually (Agentforce, Sales and Service pricing pages, checked Nov 2, 2026). Salesforce sells Max for Sales, Service, Sales/Service and Industries. It includes the Agentforce add-on and 2.75M Flex Credits per org per year. At 20 credits each, that is 137,500 standard actions per org per year. Sales Max lists "Agentforce for Sales and Agentforce Coworker." Service Max lists "Agentforce Coworker (unmetered)." - **Best for:** a Sales, Service or Industries org that wants the Agentforce add-on and 2.75M Flex Credits per org per year in one edition price. - **Limitation:** the highest per-user list price on this page, billed annually. - **Plan required:** Max. - **Price:** from $550 per user per month, billed annually. - **Last checked:** Nov 2, 2026. ### Agentforce Industries add-ons (grade 3) The Agentforce Industries add-on is grade 3 for Industries Cloud orgs, at $150 per user per month (Agentforce pricing page, checked Nov 2, 2026). Salesforce lists it as "Available add-ons for Industries Clouds." It includes "Everything in Sales Cloud & Service Cloud add-ons," which puts it across two clouds. - **Best for:** Industries Cloud orgs that want both the Sales Cloud and Service Cloud add-ons. - **Limitation:** $150 per user per month on top of an Industries Cloud edition whose price this page does not list. - **Plan required:** an Industries Cloud edition. - **Price:** $150 per user per month. - **Last checked:** Nov 2, 2026. ### Agentforce User License (grade 2) The Agentforce User License is grade 2 for employee access to Agentforce, at $5 per user per month plus Flex Credits (Agentforce pricing page, checked Nov 2, 2026). Salesforce pitches it as a way to "Provide Agentforce access to every employee." Use is metered, and the license requires Flex Credits. Ten seats cost $50 per month in licenses, plus Flex Credits for each action. - **Best for:** giving every employee Agentforce access at $5 per user per month. - **Limitation:** "Access to limited Salesforce CRM objects," and every action draws Flex Credits. - **Plan required:** Flex Credits. - **Price:** $5 per user per month. - **Last checked:** Nov 2, 2026. ### Agentforce add-ons for Sales, Service, Field Service and Operations (grade 2) The Agentforce add-on is grade 2 for one team in one cloud, at $125 per user per month (Agentforce pricing page, checked Nov 2, 2026). Each add-on covers one cloud: Sales, Service, or Field Service and Operations. Use is "Unmetered Agentforce usage for employees." The Sales pricing page lists Agentforce for Sales "From $125 USD/user/month." On Sales Core, that is $195 plus $125, or $320 per user per month. Core is billed annually; the add-on is listed per user per month. - **Best for:** one team in one cloud that wants unmetered employee use at a flat seat price. - **Limitation:** needs Core or above ($195 per user per month on Sales, billed annually) and covers one cloud per add-on. - **Plan required:** Core or above. - **Price:** $125 per user per month. - **Last checked:** Nov 2, 2026. ### Conversations (grade 2) Conversations is grade 2 for customer-facing agents, at $2 per conversation (Agentforce pricing page, checked Nov 2, 2026). Salesforce calls it "Pay per Conversation as you scale Agentforce." It includes customer-facing agents and Digital Wallet. Salesforce says "Flex Credits and Conversations will not be supported in the same org." - **Best for:** customer-facing agents priced per conversation at $2. - **Limitation:** customer-facing agents only, and an org cannot mix Conversations with Flex Credits. - **Plan required:** not documented. - **Price:** $2 per conversation. - **Last checked:** Nov 2, 2026. ### Agentforce Coworker User License (grade 1) The Agentforce Coworker User License is grade 1 for employee search across company data, at $50 per user per month (Agentforce pricing page, checked Nov 2, 2026). It includes "All Coworker searches" and "30 MBs of indexing per user per month, connecting all your enterprise data." Salesforce says it keeps "All of your salesforce security, governance, and access policies from day 1." The pricing page does not document actions for this license. - **Best for:** employee search across indexed company data at $50 per user per month. - **Limitation:** the pricing page documents searches and 30 MB of indexing per user per month, not actions. - **Plan required:** not documented. - **Price:** $50 per user per month. - **Last checked:** Nov 2, 2026. ### Salesforce Foundations (grade not documented) Salesforce Foundations has no documented grade, at $0 (Agentforce pricing page, checked Nov 2, 2026). Salesforce says: "Get started with Agentforce for free, for any use case." Foundations includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes. The Sales pricing page notes "*Limited Flex Credits and Data 360 Credits included in Foundations." It gives no number. - **Best for:** building first agents at $0. - **Limitation:** included Flex Credits are "Limited" with no number on the page. - **Plan required:** Free. - **Price:** $0. - **Last checked:** Nov 2, 2026. ## How Flex Credits are billed - **Per action:** 20 credits per Agentforce action, 30 per Voice action. - **What credits cover:** Actions, Prompts, Translations and Voice Actions, from one balance. - **Pre-Purchase:** "Buy a set amount of usage for the full contract term and pay upfront." - **Pre-Commit:** "Commit to a baseline of Agentforce usage, with no upfront payment." Salesforce marks it "Widely available later this year." - **PayGo:** "Pay only for what you use, when you use it." - **Tracking:** Digital Wallet shows Agentforce actions and Data 360 services in one dashboard, with alerts as you near usage thresholds. Access requires a Digital Wallet-enabled product and Data 360 turned on. - **Leftovers and overages:** unused credits do not roll over; there is no overage penalty. If you already price automation by the step, as in a Zapier [workflow](/meeting-notes-zapier-workflows), the model is familiar. Salesforce gives two worked examples and marks each as illustrative: | Example on the pricing page | Math | Monthly cost | |---|---|---| | 40 credits per request, 20 requests a day, 30 days | 24,000 credits x $0.005 | $120 | | 60 credits per case, 3 cases a day, 20 days, 100 users | 360,000 credits x $0.005 | $1,800 | For contrast, Conversations bills $2 per conversation, while a standard action on Flex Credits is $0.10. Which costs less depends on how many actions each conversation takes. ## Is Agentforce included in Salesforce editions? - **Max:** yes. Sales Max and Service Max each list Agentforce and 2.75M Flex Credits per org per year, from $550 per user per month, billed annually. - **Core and Advanced:** Agentforce is an add-on. The Sales pricing page says "AI can be added to Core and above." Core is $195 and Advanced $395 per user per month, billed annually. - **Starter and Pro Suite:** the pricing pages list no Agentforce line for Starter ($25) or Pro Suite ($100). - **Foundations:** $0, with build tools and limited Flex Credits included. Salesforce adds that its pricing page "is subject to change," and points buyers to a sales representative for detailed pricing. ## Best for each need - **Best for pay per action across agents:** Flex Credits (grade 3, $500 per 100,000 credits) - **Best for one edition price with credits included:** Max Edition (grade 3, from $550 per user per month, billed annually) - **Best for Industries Cloud orgs:** Agentforce Industries add-ons (grade 3, $150 per user per month) - **Best for Agentforce access for every employee:** Agentforce User License (grade 2, $5 per user per month plus Flex Credits) - **Best for flat unmetered use in one cloud:** Agentforce add-ons (grade 2, $125 per user per month) - **Best for per-conversation customer agents:** Conversations (grade 2, $2 per conversation) - **Best for enterprise search:** Agentforce Coworker User License (grade 1, $50 per user per month) - **Best for building first agents free:** Salesforce Foundations (grade not documented, $0) ## FAQ ### How much does Agentforce cost? It starts at $0 on Salesforce Foundations. Paid options run from $2 per conversation and $500 per 100,000 Flex Credits to $125 per user per month for an add-on and from $550 per user per month for Max. ### What are Salesforce Flex Credits? Flex Credits are Agentforce's usage currency, sold at $500 per 100,000. They are fungible across Actions, Prompts, Translations and Voice Actions. ### How much does one Agentforce action cost? A standard action uses 20 Flex Credits, which is $0.10. A Voice action uses 30 credits, which is $0.15. ### Is Agentforce included in Salesforce? Max includes the Agentforce add-on and 2.75M Flex Credits per org per year. On Sales, AI can be added to Core and above, and Foundations includes limited Flex Credits at $0. ### Is there a free version of Agentforce? Salesforce Foundations is $0 and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes. Its included Flex Credits are limited, with no number published. ### Can you use Flex Credits and conversation pricing together? No. Salesforce says Flex Credits and Conversations will not be supported in the same org. ### Do unused Flex Credits roll over? No. Unused Flex Credits do not roll over into later subscription terms, and there is no overage penalty. ### How much is the Agentforce add-on per user? The Sales, Service, and Field Service and Operations add-ons are $125 per user per month. The Industries add-on is $150 per user per month. ## Sources - [Salesforce Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) (checked Nov 2, 2026) - [Salesforce Sales Cloud pricing](https://www.salesforce.com/sales/pricing/) (checked Nov 2, 2026) - [Salesforce Service Cloud pricing](https://www.salesforce.com/service/pricing/) (checked Nov 2, 2026) - [Salesforce Digital Wallet](https://www.salesforce.com/agentforce/digital-wallet/) (checked Nov 2, 2026)